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FAQs

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What happens if we need to have our number moved back to the original operator?

If it is discovered immediately there is a possibility that the porting can be reversed within 24hours, depending on the carrier and type of port. In general though, you will need to request the old carrier to port the number back to them which is a completely new port request and can take up to

2017-05-25T19:18:40+00:00May 25th, 2017|Comments Off on What happens if we need to have our number moved back to the original operator?

My port request failed, how can this be corrected?

The best next step is to have IT.ie process a Data Request. This record shows most of the information needed and how it should be listed. These errors can be anything from wrong company name to an outstanding invoice. Please note IT.ie reserve the right to charge for failed ports.

2017-05-25T19:16:30+00:00May 25th, 2017|Comments Off on My port request failed, how can this be corrected?

Can we port lo-call numbers?

In most cases you should be able to port a lo-call number. Please contact IT.ie at support@it.ie to confirm.

2017-05-25T19:39:40+00:00May 25th, 2017|Comments Off on Can we port lo-call numbers?

What is a letter of Authorisation and why do we need one?

A Letter of Authorisation is a document that allows IT.ie to request your numbers from your existing provider on your behalf. This document would need to be filled out accurately, signed and emailed to IT.ie at sales@it.ie.

2017-05-25T19:13:51+00:00May 25th, 2017|Comments Off on What is a letter of Authorisation and why do we need one?

Our main number is also used for DSL: can we port this number?

It should be possible to port this number to IT.ie but will result in the DSL being ceased. IT.ie can assist in maintain broadband service and can facilitate you keeping your number. Please contact us at support@it.ie for details

2017-05-25T19:40:53+00:00May 25th, 2017|Comments Off on Our main number is also used for DSL: can we port this number?

What are the general requirements for porting to IT.ie?

You will need to provide a recent copy of your current provider’s bill showing the numbers being ported. The Universal Account Number (UAN) There can be no hunting on the phone line unless every number in the hunt group is being ported. The account number on the form must match exactly the account number on

2017-05-25T19:10:22+00:00May 25th, 2017|Comments Off on What are the general requirements for porting to IT.ie?

Is it possible to port all numbers?

In most cases IT.ie will have some experience with your current telecom service provider and will be able to tell you if your number can be ported to their service. Most numbers can be ported.

2017-05-25T19:05:57+00:00May 25th, 2017|Comments Off on Is it possible to port all numbers?