Dublin: (01) 8424114 | Cork: (021) 2038189 | Galway: (091) 353328 | Belfast (028) 91422084|hello@it.ie
What happens if we need to have our number moved back to the original operator?2017-05-25T19:18:40+01:00

If it is discovered immediately there is a possibility that the porting can be reversed within 24hours, depending on the carrier and type of port.

In general though, you will need to request the old carrier to port the number back to them which is a completely new port request and can take up to 10 working days.

This situation should only come up if you have completed the porting request without understanding the implications of moving your numbers. IT.ie

is very experienced and can advise you on what you should and should not do.

If you are uncertain at any stage in the porting process please contact our support@it.ie.

My port request failed, how can this be corrected?2017-05-25T19:16:30+01:00

The best next step is to have IT.ie process a Data Request. This record shows most of the information needed and how it should be listed. These errors can be anything from wrong company name to an outstanding invoice.

Please note IT.ie reserve the right to charge for failed ports.

Can we port lo-call numbers?2017-05-25T19:39:40+01:00

In most cases you should be able to port a lo-call number. Please contact IT.ie at support@it.ie to confirm.

What is a letter of Authorisation and why do we need one?2017-05-25T19:13:51+01:00

A Letter of Authorisation is a document that allows IT.ie to request your numbers from your existing provider on your behalf. This document would need to be filled out accurately, signed and emailed to IT.ie at sales@it.ie.

Our main number is also used for DSL: can we port this number?2017-05-25T19:40:53+01:00

It should be possible to port this number to IT.ie but will result in the DSL being ceased.

IT.ie can assist in maintain broadband service and can facilitate you keeping your number.

Please contact us at support@it.ie for details

What are the general requirements for porting to IT.ie?2017-05-25T19:10:22+01:00

You will need to provide a recent copy of your current provider’s bill showing the numbers being ported.

The Universal Account Number (UAN)

There can be no hunting on the phone line unless every number in the hunt group is being ported.

The account number on the form must match exactly the account number on the bill provided.

If there is broadband active on the telephone line it will be cancelled when ported and delay porting while broadband is removed.

If there is a monitored alarm on the line the line will be disconnected if ported and you must make alternative arrangements for your alarm monitoring.

There can be no pending orders on the line being ported. This includes any cease orders that have not yet been processed.

There can be no arrears on the account that the number is being ported from.

Any one or combination of the above will cause the port to fail and each time a port fails and has to be resubmitted IT.ie reserve the right to charge a fee of 30 euro.

How long does it take to move our number(s)?2017-05-25T19:06:46+01:00

The process once takes from 1 to 10 working days depending on the type of line.

Is it possible to port all numbers?2017-05-25T19:05:57+01:00

In most cases IT.ie will have some experience with your current telecom service provider and will be able to tell you if your number can be ported to their service. Most numbers can be ported.

What does number porting mean?2017-05-25T19:05:03+01:00

This refers to the ability to move your telephone number from one operator to another.

How much bandwidth do we need to have a VoIP connection?2017-05-25T19:04:26+01:00

Depending on variables such as the Codec in use, a connection should have at least 100kbps on both the upload and download per simultaneous call.

If we loose power, will we still be able to make phone calls with VoIP2017-05-25T19:03:19+01:00

Losing power at your premises can cause your Internet connection to go down. If this happens you will not be able to make calls unless you are equipped with a backup UPS which could power the connection for a limited short duration. Using a UPS to power your network equipment including phones should allow an Internet connection to be maintained for a short duration and should suffice for short local outages, providing that your ISP is still powered up from your connection to their head end. IT.ie can divert calls to mobiles in the eventuality of any failure.

We have an alarm system; can it be integrated with our VoIP system?2017-05-25T19:01:52+01:00

Due to their dependence on Internet connectivity and implicitly power VoIP services are not considered to be good for life line services such as alarm monitoring, lifts etc. You should contact your individual alarm company’s technical support for exact answers about their connection alternatives. It should be possible to use a mobile SIM Card.

Lift Alarms are generally required to have a dedicated copper line and should not be connected to VoIP without further investigation.

Can we use a credit card machine over our VoIP connection?2017-05-25T19:42:36+01:00

Yes, but the credit card machines needs to connect via the Internet. You should talk to your merchandiser this prior to implementing VoIP.

How is the sound quality and speech quality on a VoIP call?2017-05-25T18:59:56+01:00

Usually better, but the quality can depend on many factors like bandwidth and quality of the customers own network including router.

Once we install VoIP, can we disconnect from our current telecom provider?2017-05-25T18:58:51+01:00

Yes, the VoIP service can be integrated throughout the premise by connecting to the existing network wiring, already in place.

What is a Softphone?2017-05-25T18:57:46+01:00

A softphone is the general term used to describe when software is installed to create a phone connection using VoIP on a Computer or smart phone. The PC/Smart Phone acts as the phone with a virtual phone displayed on the screen. On a PC a head set with microphone is generally needed for good conversations. The quality of the calls using softphone is hugely dependent on the performance on the device where the software is installed.

What is an onsite phone system?2017-05-24T18:36:51+01:00

Onsite VoIP phone system is where the PBX is a purpose built Open Source phone system which resides on the customer’s site. The main advantage of a VoIP PBX is lower costs resulting in having a business phone system that escapes the traditional cycle of having to replace entire systems for upgrades or expansions, because the traditional manufacturer wants to keep you buying entire new systems or expensive upgrades and propriety phones. Open source solutions allow business to acquire any SIP compliant handsets for use with the system.

Can we get the benefits of VOIP/Hosted VOIP without changing all of our equipment?2017-05-24T18:36:10+01:00

In many cases even if your PBX is not IP capable you can still use a SIP trunk to connect to IP Telecom. This is done by adding a gateway device that sits between your phone system and the Internet and uses a SIP Trunk over your broadband Internet connection.

What is an IP capable PBX?2017-05-24T18:34:56+01:00

An IP capable PBX is a traditional PBX (Private Branch Exchange) which has the software required to switch calls over VoIP using SIP Trunks.

What are the advantages of a Hosted PBX2017-05-24T18:34:07+01:00

The advantages of a hosted PBX are the lower costs of installation, hardware and ongoing maintenance. The only onsite hardware needed would be IP phones which would connect to the Internet through a Router or Firewall device. IP Telecom maintains the software and servers at the Data Centre and provides technical support.

What is Hosted PBX2017-05-24T18:33:13+01:00

A Hosted PBX is a VoIP business phone system where the “PBX Hardware” resides in our Data Centre. Rich in features, IP Telecom’s hosted PBX can save significant upfront hardware charges because the PBX software/hardware sits remotely at our facility and connection is made to it from your office through our connectivity with high capacity Internet Providers.

We’ve decided that we want to move to a VOIP solution, what should we be aware of?2017-05-24T18:32:04+01:00

There are several things you should consider.

Some of these would include integration of other services such as faxing, alarms and credit card machines.

You may also need to consider how much bandwidth you have available from your Internet provider if you are looking for many simultaneous calls.

Please contact IP Telecom at sales@it.ie and we will be very happy to assist you.

We really like the idea of using VOIP but need some help in choosing the right solution. Can you advise us?2017-05-24T18:32:10+01:00

We would welcome the opportunity to assist, please email us on sales@it.ie , call at 01 8424114 or complete the contact us form (here) and one of our account team will be in touch with you very shortly.

As we grow, can our numbers come with us if we move premises?2017-05-24T18:32:15+01:00


What business continuity and disaster recovery options are available if our internet fails or we suffer a power outage?2017-05-24T18:32:22+01:00

Please contact us at 01 8424114 or email to support@it.ie and will divert your inbound calls to mobile or other land line you may have available.

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