Managed IT Support
What are Managed IT Services?
Managed IT Services is a term used to describe a new model of IT management. What differentiates Managed IT Services from traditional IT support is that the responsibility and risk associated with managing your IT systems shifts to the Managed Services Provider (MSP). Traditionally, your IT support company worked a lot like a tradesman – you call them when something was broken. They send somebody to look at the problem. He or she would troubleshoot the fault and send you an invoice afterwards for the time spent resolving the issue. The emphasis is on reacting to problems that have already occurred. The IT support provider’s service is judged by how quickly they can attend to a problem. But, by the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc.
Disadvantages of Break-Fix IT Support
Advantages of Managed IT Services
What You Get
MANAGED REMOTE IT SUPPORT
FULLY MANAGED IT Support
Everything listed for Managed Remote Support plus...
* Excludes Parts
** Software Support only. Hardware Support included if there is an MPS Contract