IT.ie

Managed IT Support

Your Trusted IT Services Provider

IT.ie has been providing Managed IT Services and IT Support to businesses in Ireland since 2004. Our Managed IT Services include IT Support, IT Consultancy, Data Backup,  IT Security, Network Support and a wide range of IT Solutions including Microsoft Office 365, VoIP Solutions for Business and AI powered CRM solutions. We also own and operate office365.ie and remotesupport.ie. Our Managed IT Services and Solutions are tailored to meet the demands of the modern business and designed to maximize your IT infrastructure, now and into the future

Managed IT Services

What are Managed IT Services?

Managed IT Services is a term used to describe a new model of IT management. What differentiates Managed IT Services from traditional IT support is that the responsibility and risk associated with managing your IT systems shifts to the Managed Services Provider (MSP). Traditionally, your IT support company worked a lot like a tradesman – you call them when something was broken. They send somebody to look at the problem. He or she would troubleshoot the fault and send you an invoice afterwards for the time spent resolving the issue. The emphasis is on reacting to problems that have already occurred. The IT support provider’s service is judged by how quickly they can attend to a problem. But, by the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc..

Break Fix vs Managed IT Services

Disadvantages of Break-Fix IT Support

Advantages of Managed IT Services

Unlike the old “break-fix” IT Support model, our Managed Services align the interest of the service provider with those of the client – namely you. Both parties desire for the client’s network to be absolutely stable – because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivized to work harder and smarter to ensure that your network remains 100% stable.

What You Get

MANAGED REMOTE IT SUPPORT

FULLY MANAGED IT Support

Everything listed for Managed Remote Support plus...

   * Excludes Parts
   ** Software Support only. Hardware Support included if there is an MPS Contract

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