Managed IT Support

Your Trusted IT Services Provider

IT.ie has been providing Managed IT Services and IT Support to businesses in Ireland since 2004. Our Managed IT Services include IT Support, IT Consultancy, Data Backup, IT Security, Network Support and a wide range of IT Solutions including Microsoft Office 365, VoIP Solutions for Business and AI powered CRM solutions. We also own and operate office365.ie and remotesupport.ie. Our Managed IT Services and Solutions are tailored to meet the demands of the modern business and designed to maximize your IT infrastructure, now and into the future

What are Managed IT Services?

Managed IT Services is a term used to describe a new model of IT management. What differentiates Managed IT Services from traditional IT support is that the responsibility and risk associated with managing your IT systems shifts to the Managed Services Provider (MSP). Traditionally, your IT support company worked a lot like a tradesman – you call them when something was broken. They send somebody to look at the problem. He or she would troubleshoot the fault and send you an invoice afterwards for the time spent resolving the issue. The emphasis is on reacting to problems that have already occurred. The IT support provider’s service is judged by how quickly they can attend to a problem. But, by the time you are aware of a problem, it’s already too late. Data is lost, downtime is incurred, productivity is reduced, etc..

Break Fix vs Managed IT Services

Disadvantages of Break-Fix IT Support

The break-ﬁx IT support provider has no incentive to make your network as stable as possible.
They make money every time you have a problem.
They don’t invest in network management tools because there is no incentive for them to do so.
You don’t beneﬁt from the latest network management and automation systems.
It’s often a “best effort” service – response times are variable, and guarantees are seldom made.
If the break-ﬁx IT support provider works slowly, they make more money.
If they attend to the same problem more than once, you get double-billed for it.
Your greatest IT disasters are their most proﬁtable jobs. There is no win-win scenario when it comes to break-ﬁx IT support

Advantages of Managed IT Services

You pay a ﬁxed monthly fee for us to keep your network up and running, no matter what.
There is no limits to the number of hours you can use.
We are incentivized to keep your network as stable as possible!
We do all of the proactive maintenance we can to achieve optimal network stability.
In order to achieve that, we’ve made signiﬁcant investment in the latest network management systems.
You enjoy the beneﬁts of enterprise-level automation and monitoring systems.
From a GDPR Point of view, the responsibility on maintaining your network falls to us… and not staff within your company to maintain and update HW/SW as well as firmware/Security packs and generating reports when needed in order to comply.
Our response times are backed by a comprehensive SLA.

Unlike the old “break-ﬁx” IT Support model, our Managed Services align the interest of the service provider with those of the client – namely you. Both parties desire for the client’s network to be absolutely stable – because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivized to work harder and smarter to ensure that your network remains 100% stable.

What You Get

MANAGED REMOTE IT SUPPORT

FULLY MANAGED IT Support

Everything listed for Managed Remote Support plus...

* Excludes Parts
** Software Support only. Hardware Support included if there is an MPS Contract

Don't Just Take Our Word For It

The IT.ie team provide a great service. Their attention and knowledge was paramount in bringing our offices from one laptop to a fully functional networked office. Work flow has improved and our new systems look great! The back-up support is also fantastic, always a pleasure dealing with them!

The Support Team at IT.ie have been unbelievably helpful each and every time we have looked for help. I highly recommend them to all potential clients. Olive Reddy Greeneform Ltd

"IT.ie have been providing the highest possible standard of IT Support to St. Canices G.N.S for over 13 years now. I regularly recommend their services to other schools and would encourage anyone to explore their full range of product & support packages".

Eamon and his team recently carried out a survey and upgrade to our Wi-Fi system in a resident's amenity area. It was carried out with no interruption or downtime to our residents which was wonderful. Our experience has been very positive and i would have no hesitation in using IT.ie for any future work for their experience and professionalism.

As clients of IT.ie, I find this company very efficient and responsive. They played a very important part in setting up my new office and showrooms and were very helpful with all our requests.

“The team at IT.ie did a fantastic job helping us update the IT equipment and infrastructure in our school and their support service since has been excellent. Highly recommend IT.ie for schools.”

Eamon and the team in IT.ie have managed our IT support and hardware needs since 2003. During that time, they have advised us on network infrastructure, security, policy implementation and hardware options. They support our business operations 24/7/365 and we value and recognise their essential partnership. We look forward to continuing our working partnership with them into the future.

We use IT.ie managed service package and find it excellent. They in effect are our IT department and provide excellent service for both our office and field-based employees.

The support team at IT.ie are fantastic. They are fully connected to our systems and get things fixed very quickly. A very good ticket system that gives you confidence it will get sorted.

Call

Get in Touch

Do you have a question or simply want some IT advice for your business? Just fill in the form below and we’ll get right back to you.

Managed IT Support