Frequently Asked Questions
Microsoft New Customer Experience
Refund is only possible if you cancel in the first 72 hours cancellation period. Cancellation outside of the first 72 hours does not incur a refund. You will be liable to pay for the remaining term (monthly/12-months/36-months) of the subscription
Under NCE, Microsoft provides the option to cancel the subscription and get a pro-rated refund if done within the first 72 hours of ordering a subscription. This is the only time you will qualify for a refund. The pro-rated refund is calculated at a daily rate. The 72-hour cancellation period applies to all terms: one month or annual as well as for renewed subscriptions.
No. This is strictly enforced by Microsoft. If you are unsure of committing to longer subscription term periods, the best option is to choose a 1-month term.
No. This is not possible. The licences assigned cannot be transferred mid-term to another customer.
Yes, you can. The newly added licences would align to the same term-end of the subscription. Let’s run through an example:
You purchased 10 Microsoft 365 E3 subscription licences on 01/01/2022 for a 12-month term then add another 10 licences on 01/07/2022.
The licence expiry date of the new licences will be aligned to the subscription term end date of 31/12/2022.
You will pay for these newly added licences from when you added in July until the end of the subscription in December, choosing to use monthly or upfront as your billing option.