Dublin: (01) 8424114 | Cork: (021) 2038189 | Galway: (091) 353328 | Belfast (028) 91422084|hello@it.ie

We are IT

We are IT

About Us

Our Story

The company was established in 2004 by Eamon Gallagher and was originally called PCtechnix. Initially the company operated as a provider of break/fix IT Support to small business in Dublin and from the beginning we began strategic partnerships with some of the leading vendors in the industry including Microsoft, Oki Print & ESET Security.

With demand growing for remote assistance and helpdesk support we launched remotesupport.ie in 2008 as a dedicated website to direct all remote support requests. While the break/fix model was successful, we could see that there was a large growth in the demand for managed services fueled largely by emerging cloud technologies and in 2014 made the strategic decision to change our business model and transform the company into a provider of fully managed IT services. This allowed us to better forecast growth with stable revenue streams, to invest back into the business.

In 2016 IEDR opened up 2 letter domain registration and given the nature of our organisation, we decided to enter an auction for the now available IT.ie domain. At the time we weren’t confident that we’d be successful in obtaining it and would likely face competition from the like of the “Irish Times” or “Institute of Technology” not to mention from other IT service providers but in the end we beat the competition and began the process of rebranding to IT.ie

As we continued to grow, we quickly outgrew our premises in the Dublin Industrial Estate and in 2018 we purchase a new 6,500 Sq. Ft facility to serve as our HQ and accommodate our growing team and provide a dedicated helpdesk centre.
In 2020 we were delighted to be accredited with Guaranteed Irish status and shows that IT.ie is dedicated to Irish Jobs, Irish Communities and the Irish Economy. The hard work of the team also got us awarded Cyber Security Essentials accreditation in 2020. In early 2021 we completed the ISO accreditation process and were awarded ISO 27001.

Company Values

“There’s no shortage of remarkable ideas, what’s missing is the will to execute them.” – Seth Godin

Excellence

We hold ourselves to a high standard & also demand the same of the products and services we recommend to our clients. To achieve this standard, we ensure our staff are regularly trained & certified to meet these expectations. 

Technology & Innovation

For our customers to be successful they have to get the very best out of the technology we’ve put in place for them.

Teamwork

An environment that promotes friendship, unity & strong collaboration is an essential requirement in order to deliver meaningful support to our clients. 

Customer First

We are only as successful as our customers. Our main priority is to earn the unambiguous trust of each of our clients.

Our Mission

To bring subscription-based IT Solutions to every business in Ireland.

Our Vision

Helping you to grow your business by reinventing how IT is delivered.

Our Story So Far

2004

PCtechnix.ie

PCtechnix.ie

PCtechnix.ie was founded by Eamon Gallagher in 2004. Prior to setting up his own business, Eamon worked for several years providing in-house IT services for a large pharmaceutical company, based in Dublin. When it was established, PCtechnix primarily provided Break/Fix and Outsourced IT Services to small businesses in Dublin.

2008

RemoteSupport.ie

Remote IT Support

With demand growing for remote assistance and helpdesk support from client, we set up RemoreSupport.ie in 2008. This is a dedicated website to direct all Helpdesk and Remote IT Support Requests. Contact – Connect – Resolve

2014 - 2015

Managed IT Services

Managed IT Services

In 2014 we made the strategic decision to change our business model from that of Break/Fix services to subscription-based services more commonly known as Managed IT Services. This allowed us to better forecast growth with stable revenue streams, to invest back into the business. In 2015 we launched Office365.ie as a strategic niche site intended..Read More

2016

Rebrand to IT.ie

Managed IT Services

In early 2016 IEDR opens up 2 letter domain registration. There was a high demand for the IT.ie domain and so it went to auction. “I didn’t think I’d get it because I thought the Irish Times might get it or the Institute of Technology might claim it,” said Eamon at the time but in..Read More

2019

New Headquarters

IT Support Dublin

In 2018 as we continued to grow, we quickly outgrew our office and helpdesk facility and so purchased a neighbouring and much larger 6,500 Sq, Ft modern premises that allowed us to accommodate a dedicated Helpdesk centre, Ultra-modern boardroom, office space for Sales, Marketing and Accounts and secure storage for IT hardware.

2020-2021

Accreditations

Accreditations

In 2020 we were delighted to be accredited with Guaranteed Irish status and shows that IT.ie is dedicated to Irish Jobs, Irish Communities and the Irish Economy. The hard work of the team also got us awarded Cyber Security Essentials accreditation in 2020. In early 2021 we completed the ISO accreditation process and were ISO..Read More

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