IT.ie Logo

About IT.ie

exceptional customer experience is our promise

Get in Touch
Download our Company Profile

At IT.ie, we are committed to delivering an exceptional customer experience, driven by a team of dedicated IT professionals. Founded in 2004 by Eamon Gallagher as PCtechnix, we initially provided break/fix IT services to small businesses in Dublin. Recognising the evolving needs of our clients, we expanded into remote and helpdesk support with the launch of remotesupport.ie in 2008. Embracing the shift towards cloud technologies, by 2014 we transitioned to fully Managed IT Services, a move that has allowed us to better forecast growth and reinvest in our business.

In 2016, marking a significant milestone, we rebranded to IT.ie, reflecting our broader vision and commitment to excellence in IT services. Our growth necessitated a move to a new, 6,500 sq ft headquarters in 2018, now the heart of our operations with additional offices in Dublin, Cork, and Galway.

Proudly ISO 27001 accredited and a Microsoft Gold partner, we are also a member of the Guaranteed Irish community and signatory of the Techies Go Green movement of sustainable technology companies. Our team’s continuous training and certifications in various IT fields ensure we stay at the forefront of technology, providing cutting-edge solutions in a rapidly evolving digital landscape.

As we look to the future, sustainability is a key focus. Our commitment to environmental responsibility is demonstrated through initiatives like installing solar panels at our headquarters and transitioning our fleet to electric vehicles. These efforts not only reflect our dedication to a sustainable future but also align with our goal of providing secure, proactive, and innovative IT solutions.

 
 

Company Values

“There’s no shortage of remarkable ideas, what’s missing is the will to execute them.” – Seth Godin

Customer First

Our mantra of “Exceptional customer experience” is deeply embedded in our approach to client relations. We measure our success by the success of our clients. Earning and maintaining the unequivocal trust of each client is not just our priority; it’s our passion. By placing our customers at the forefront of everything we do, we ensure that every interaction and solution provided is aligned with their needs and exceeds their expectations.

Technology & Innovation

We understand that the success of our customers hinges on the effective use of technology. Therefore, we are dedicated to ensuring that every technological solution we implement is not just state-of-the-art but also perfectly tailored to enhance our clients’ operations. Our innovative approach is key to providing an exceptional customer experience, helping our clients stay ahead in a rapidly evolving digital world.

Teamwork

Our team at IT.ie is built on the principles of friendship, unity, and strong collaboration. We believe that a supportive and cohesive team is essential to deliver meaningful and exceptional support to our clients. This collaborative spirit is reflected in our interactions with each other and with every client we serve.

Excellence

At IT.ie, we are committed to excellence in every aspect of our service. Our team is continuously trained and certified, ensuring that we not only meet but exceed the high standards we set for ourselves and the solutions we recommend to our clients. This commitment to excellence is a cornerstone of our promise to deliver an exceptional customer experience.

Our Vision

At IT.ie, our vision is to revolutionise the way IT services are delivered, focusing on creating an exceptional customer experience. We aspire to be the catalyst for businesses, empowering them to thrive in a digital world. Our commitment is to transform IT from a mere tool into a strategic asset, driving growth and innovation while ensuring a seamless and outstanding experience for every client.

Our Misson

Our mission is to provide cutting-edge IT solutions to businesses throughout Ireland, underpinned by our mantra of delivering an exceptional customer experience. We aim to enable our clients to access the technology they need, not just to succeed but to excel in today’s competitive landscape. By offering innovative and reliable IT solutions through a subscription model, we commit to being partners in our clients’ success, ensuring their journey with us is as remarkable as the results we deliver.

Our History

2004 | Our Journey Begins

PCtechnix.ie was founded by Eamon Gallagher in 2004. Prior to setting up his own business, Eamon worked for several years as a Data Specialist for a large multinational pharmaceutical company. During the start-up period of PCtechnix, Eamon concentrated on building up a very large and loyal client base.

2008 | Remote Support

With demand growing for remote assistance and helpdesk support from clients, we set up RemoteSupport.ie in 2008. This is a dedicated website to direct all Helpdesk and IT Support Requests our Support Team in Finglas.

2014 | Managed IT Services

In 2014 we made the strategic decision to change our business model from that of mainly Break/Fix services to subscription-based more commonly known as Managed IT Services. This allowed us to better forecast growth with stable revenue streams and to invest back into the business. In 2015 we launched Office365.ie as a strategic niche site intended to drive our Microsoft Cloud Services business solutions.

2016 | Rebranded to IT.ie

In early 2016 IEDR opens 2 letter domain registration. There was a high demand for the IT.ie domain and so it went to auction. “I didn’t think I’d get it because I thought the Irish Times might acquire it or the Institute of Technology might claim it,” said Eamon at the time but in the end, we won the auction and came away with the IT.ie domain. This prompted us to rebrand as IT.ie and launch a fresh recruitment drive to grow our Team.

2018 | New HQ

In 2018 as we continued to grow, we quickly outgrew our office and helpdesk facility and so purchased a neighbouring and much larger 6,500 Sq, Ft modern premises. This allowed us to accommodate a dedicated Helpdesk centre, Ultra-modern boardroom, office space for Sales, Marketing and Accounts and further secure our ambitious growth plans..

2020 - 2021 | Accreditations

Between 2020 and 2021 the collective efforts of the team saw us awarded a number the following accreditations and certifications: ISO 27001 - Microsoft Gold Partner -Cyber Essentials - Guaranteed Irish status. Individually our team members continue to achieve awards and certifications in across various IT and technology disciplines.

2022 - Sustainability & Growth

in 2022 we installed a large array of solar panels on the roof of our HQ that provided 50% of total electrical supply by the end of the year. This year we also converted 60% of our fleet to full EV with plans for further additions in 2023. In 2022 our headcount has grown to 30 and we opened additional offices in Cork and Galway with our UK entity Nuatech also launched this year.

Some of our Clients

What They Say

Tritech Engineering
Stephen Keane Director, Tritech Engineering

IT.ie have managed our IT support and hardware needs since 2004. During that time they have advised us on network infrastructure, security, policy implementation and hardware options. They support our business operations 24/7/365 and we value and recognise their essential partnership. We look forward to continuing our working partnership with them into the future.

Global Rail Services
Tom Staunton Director, Global Rail Services

We use IT.ie Managed Service Support and find it excellent. They in effect are our IT department and provide excellent service for both our office and field-based employees.

Fitzmedical
Noreen Fitzgerald Fitzmedical Supplies

The IT.ie team provide a great service. Their attention and knowledge was paramount in bringing our offices from one laptop to a fully functional networked office. Workflow has improved and our new systems look great! The back-up support is also fantastic, always a pleasure dealing with them!

Greenform
Olive Reddy Greenform

The Support Team at IT.ie have been unbelievably helpful each and every time we have looked for help. I highly recommend them to all potential clients. Olive Reddy Greenform Ltd

St Canices GNS
Dearbhla White Principal - St Canices GNS

"IT.ie have been providing the highest possible standard of IT Support to St. Canices G.N.S for over 13 years now. I regularly recommend their services to other schools and would encourage anyone to explore their full range of product & support packages

Pat O'Reilly General Manager - Shomera

In 2020 we made the switch to IT.ie. as our service provider. From the initial meeting with Eamon to the transition itself, the whole process was really smooth and the level of service since has been tremendous. I highly recommend them.

North Quay Associates
John Rock North Quay Associates

North Quay Associates Ltd are using IT.ie over the last number of years we find them great to work with always solving our problems pronto. We look forward to working with all of the team now and in the future.

St Davids NS
Dwain Moore Principal - St Davids BNS

The team at IT.ie did a fantastic job helping us update the IT equipment and infrastructure in our school and their support service since has been excellent. Highly recommend IT.ie for schools.

RGC Technologies
Sharon King RGC Technologies

We have been working along side IT.ie for over 10 years now as a business partner we cannot recommend them enough. Super team to work with.

St Brigid's Infant School
Nicola Byrne St Brigid's Infant School

We moved our school IT contract to IT.ie this year and we are thrilled with the support that they have offered us. They have helped us to create and proceed with a comprehensive digital plan for our school which has been a great step forward for us. Throughout the process all of the employees that we have dealt with at IT.ie have been efficient, patient and helpful. They have done everything possible to help us out. We wouldn't hesitate to recommend them to anyone looking for an IT support company.

Ask Paul
Paul Merriman Director - Ask Paul

Excellent knowledge, personable and very quick turn around with any IT problems. No issue too big or too small.

Dillons Kitchens
Tony Dillon Dillons Kitchens

Dillons Kitchens would be one of Eamon's first customers going back in time about sixteen years or so and today the service we are given has grown with the company and they have been there to provide an excellent service even in the most difficult of times everyone would have encountered in the recent past

cushla
Cushla

Great support and excellent product knowledge. Pleasure to work with and look forward to a long working relationship

Star Project Ballymun
Monika Vicanova Start Project Ballymun

Excellent IT support services with prompt response time. Highly recommend.

Neasa O'Rourke Finglas Home Help

Fabulous company, excellent customer support for tech issues on day to day basis. Project work is planned well, implemented professionally and follow up support provided afterwards. Would highly recommend.

Global-Rail-Services
Stephen O'Brien Global Rail Services

Excellent company. Focused on clients. Very responsive.

Patricia Rezmives Abbey Law

I needed a new laptop and Sean has done an amazing job in setting it up exactly with what I had on my previous one with nothing missing. The transition was very smooth. They are professional, reliable and very pleasant to deal with. Thank you. Patricia Abbey Law Solicitors

Setanta Landers Setanta Solicitors

This company has been looking after Setanta Solicitors from its inception and their customer service is exceptional. They have solved every IT problem immediately. Sourced and set up all computers and have been phenomenal as we have grown. Cannot recommend them highly enough.

Andy Pepper Apex Scientific

The support team at IT.ie are fantastic. They are fully connected to our systems and get things fixed very quickly. A very good ticket system that gives you confidence it will get sorted.

Team work
Fund raising
Sposor ships
Sustain ability
Client Events
Our People

We'd love to hear from you

Contact Us

If you would like to talk to us or just have a question about one of our services, please don’t hesitate to contact us and we’ll get right back to you. 

Send us a Message

IT.ie Logo White
Dublin HQ
  • Unit 35, Finglas Business Centre, Jamestown Road, Finglas Dublin, D11 EP86
Cork Office
  • Unit P5 Marina Commercial Park Centre Park Road Cork, T12 PN7F
Galway Office
  • Galway Technology Centre, Mervue Business Park, Galway, H91 D932
Quick Links
Linkedin Twitter

Designed and published by IT.ie