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About Us

At IT.ie, our customer-centric attitude is driven by a team of dedicated IT professionals. Founded in 2004 by Eamon Gallagher, we began as PCtechnix, providing break/fix IT services to small businesses in Dublin. As the demand for remote and helpdesk support increased, we launched remotesupport.ie in 2008. By 2014, the demand for managed services driven by cloud technologies had grown significantly, prompting us to transition our business model to focus on fully Managed IT Services. This shift enabled us to better predict growth and revenues streams to invest back into the business. In 2016, we rebranded to IT.ie after successfully acquiring the IT.ie domain at auction. As we continued to expand, we outgrew our premises and in 2018 bought a 6,500 sq ft facility to serve as our headquarters and dedicated helpdesk centre. Today, we have offices in Dublin, Cork and Galway.

 

Collectively we are ISO 27001 accredited, a Microsoft Gold partner, and a member of the Guaranteed Irish community. Individually, our team members are certified and accredited in various IT-related fields and we and we prioritise continuous training to ensure that we can effectively provide solutions to our customers in a constantly evolving technological landscape.

 

Company Values

“There’s no shortage of remarkable ideas, what’s missing is the will to execute them.” – Seth Godin

Excellence

We hold ourselves to a high standard & also demand the same of the products and services we recommend to our clients. To achieve this standard, we ensure our staff are regularly trained & certified to meet these expectations. 

Technology & Innovation

For our customers to be successful they have to get the very best out of the technology we’ve put in place for them.

Teamwork

An environment that promotes friendship, unity & strong collaboration is an essential requirement in order to deliver meaningful support to our clients. 

Customer First

We are only as successful as our customers. Our main priority is to earn the unambiguous trust of each of our clients.

Our Misson

Our mission is to provide subscription-based IT solutions to businesses throughout Ireland, enabling them to access the technology they need to succeed in today’s competitive landscape.

Our Vision

Our vision is to empower businesses to grow and thrive by transforming the way IT is delivered. We believe that by providing innovative and reliable IT solutions through a subscription model, we can help our clients succeed in today’s digital world

Our History

2004 | Our Journey Begins

PCtechnix.ie was founded by Eamon Gallagher in 2004. Prior to setting up his own business, Eamon worked for several years as a Data Specialist for a large multinational pharmaceutical company. During the start-up period of PCtechnix, Eamon concentrated on building up a very large and loyal client base.

2008 | Remote Support

With demand growing for remote assistance and helpdesk support from clients, we set up RemoteSupport.ie in 2008. This is a dedicated website to direct all Helpdesk and IT Support Requests our Support Team in Finglas.

2014 | Managed IT Services

In 2014 we made the strategic decision to change our business model from that of mainly Break/Fix services to subscription-based more commonly known as Managed IT Services. This allowed us to better forecast growth with stable revenue streams and to invest back into the business. In 2015 we launched Office365.ie as a strategic niche site intended to drive our Microsoft Cloud Services business solutions.

2016 | Rebranded to IT.ie

In early 2016 IEDR opens 2 letter domain registration. There was a high demand for the IT.ie domain and so it went to auction. “I didn’t think I’d get it because I thought the Irish Times might acquire it or the Institute of Technology might claim it,” said Eamon at the time but in the end, we won the auction and came away with the IT.ie domain. This prompted us to rebrand as IT.ie and launch a fresh recruitment drive to grow our Team.

2018 | New HQ

In 2018 as we continued to grow, we quickly outgrew our office and helpdesk facility and so purchased a neighbouring and much larger 6,500 Sq, Ft modern premises. This allowed us to accommodate a dedicated Helpdesk centre, Ultra-modern boardroom, office space for Sales, Marketing and Accounts and further secure our ambitious growth plans..

2020 - 2021 | Accreditations

Between 2020 and 2021 the collective efforts of the team saw us awarded a number the following accreditations and certifications: ISO 27001 - Microsoft Gold Partner -Cyber Essentials - Guaranteed Irish status. Individually our team members continue to achieve awards and certifications in across various IT and technology disciplines.

2022 - Sustainability & Growth

in 2022 we installed a large array of solar panels on the roof of our HQ that provided 50% of total electrical supply by the end of the year. This year we also converted 60% of our fleet to full EV with plans for further additions in 2023. In 2022 our headcount has grown to 30 and we opened additional offices in Cork and Galway with our UK entity Nuatech also launched this year.

Some of our Clients

What They Say

Tritech Engineering
Stephen Keane Director, Tritech Engineering

IT.ie have managed our IT support and hardware needs since 2004. During that time they have advised us on network infrastructure, security, policy implementation and hardware options. They support our business operations 24/7/365 and we value and recognise their essential partnership. We look forward to continuing our working partnership with them into the future.

Global Rail Services
Tom Staunton Director, Global Rail Services

We use IT.ie Managed Service Support and find it excellent. They in effect are our IT department and provide excellent service for both our office and field-based employees.

Fitzmedical
Noreen Fitzgerald Fitzmedical Supplies

The IT.ie team provide a great service. Their attention and knowledge was paramount in bringing our offices from one laptop to a fully functional networked office. Workflow has improved and our new systems look great! The back-up support is also fantastic, always a pleasure dealing with them!

Greenform
Olive Reddy Greenform

The Support Team at IT.ie have been unbelievably helpful each and every time we have looked for help. I highly recommend them to all potential clients. Olive Reddy Greeneform Ltd

St Canices GNS
Dearbhla White Principal - St Canices GNS

"IT.ie have been providing the highest possible standard of IT Support to St. Canices G.N.S for over 13 years now. I regularly recommend their services to other schools and would encourage anyone to explore their full range of product & support packages

Pat O'Reilly General Manager - Shomera

In 2020 we made the switch to IT.ie. as our service provider. From the initial meeting with Eamon to the transition itself, the whole process was really smooth and the level of service since has been tremendous. I highly recommend them.

OC Critical Power
Dennis O'Connor General Manager - Shomera

Our business has scaled over the last 2 years and it became clear I couldn’t manage our IT infrastructure alone. IT.ie are like our IT department on call, we use them for IT asset management, security, VOIP, office network, email signature management and general tech issues. Most recently they are supporting us through ISO 27K from an implementation point of view. The whole team is focused on a positive outcome in the least amount of time. That’s their edge, solutions, and customer experience. And I found them by accident

North Quay Associates
John Rock North Quay Associates

North Quay Associates Ltd are using IT.ie over the last number of years we find them great to work with always solving our problems pronto. We look forward to working with all of the team now and in the future.

St Davids NS
Dwain Moore Principal - St Davids BNS

The team at IT.ie did a fantastic job helping us update the IT equipment and infrastructure in our school and their support service since has been excellent. Highly recommend IT.ie for schools.

RGC Technologies
Sharon King RGC Technologies

We have been working along side IT.ie for over 10 years now as a business partner we cannot recommend them enough. Super team to work with.

St Brigid's Infant School
Nicola Byrne St Brigid's Infant School

We moved our school IT contract to IT.ie this year and we are thrilled with the support that they have offered us. They have helped us to create and proceed with a comprehensive digital plan for our school which has been a great step forward for us. Throughout the process all of the employees that we have dealt with at IT.ie have been efficient, patient and helpful. They have done everything possible to help us out. We wouldn't hesitate to recommend them to anyone looking for an IT support company.

Ask Paul
Paul Merriman Director - Ask Paul

Excellent knowledge, personable and very quick turn around with any IT problems. No issue too big or too small.

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    IT.ie Logo White
    Dublin HQ
    • Unit 35, Finglas Business Centre, Jamestown Road, Finglas Dublin, D11 EP86
    Cork Office
    • Unit P5 Marina Commercial Park Centre Park Road Cork, T12 PN7F
    Galway Office
    • Galway Technology Centre, Mervue Business Park, Galway, H91 D932
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