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Managed IT Services Ireland

EXPERT MANAGED IT SERVICES

Exceptional Customer Experience

We offer Managed IT Services to companies who want an exceptional customer experience, with minimal downtime and problems quickly resolved. We do this by offering the most secure solutions, based on the very best – and most proactive – support and customer service in the industry.

We Understand Your
Frustrations & Challenges

Is IT getting in the way of your team doing their jobs effectively? Is your team complaining about their IT systems being too slow? Poor performing IT = Poor performing people. The challenge of improving business efficiency or planning for the future, when your IT systems aren’t performing at their best can be difficult.

With IT.ie's Best-in-Class support, benefit from proactive maintenance and real-time monitoring, ensuring peak performance of your IT systems, directly contributing to enhanced team productivity.

Are you satisfied with the experience and service delivery of your existing IT support provider? At IT.ie, we understand the challenges businesses often face with the customer experience provided by their current support services. We address these challenges head-on, ensuring that our clients receive not just technical solutions, but a superior level of IT support and service that truly aligns with their business objectives.

At the heart of our ethos lies the mantra "Exceptional Customer Experience," a commitment deeply embedded in every service we offer to our diverse range of business clients. Recognising the critical importance of cyber security and regulatory compliance, our Managed IT Services are designed to exceed expectations, rather than just meet them. We take pride in delivering unparalleled customer service, providing proactive end-to-end solutions across your IT infrastructure and network. Our approach to cyber security ensures minimal downtime, mitigation of cyber risks, and rapid resolution of issues.

By prioritising customer needs and continuously innovating in our service delivery, we ensure that our clients enjoy an exceptional customer experience. This dedication makes us a trusted partner in their business growth, helping them overcome any dissatisfaction with previous IT support experiences.

In an era where cybercrime is escalating rapidly, safeguarding your business against these threats is paramount. IT.ie provides robust cybersecurity solutions tailored to the unique risks facing your business. The security, availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage? Can you risk falling out of data compliance?

In today's fast-paced business environment, a one-size-fits-all approach to IT simply isn't sufficient. Your business is unique, and so are your IT requirements. As your business evolves, your IT infrastructure should too. Choosing IT.ie means partnering with a team that understands the importance of scalable and customisable IT solutions. Whether you're expanding your team, exploring new markets, or implementing new business processes, our Managed IT Services are designed to flexibly scale and adapt. This ensures that your IT infrastructure supports your business objectives at every stage. Experience the reassurance that comes with knowing your IT systems can grow and change as swiftly as your business does.

Is IT taking up most of your time to manage or even fix? Does your IT Service provider respond to issues quickly and effectively? Your time is better spent on your company not your IT.

Let IT.ie streamline your IT management, freeing your time to focus on core business activities. Our expertise is your asset, offering you peace of mind and efficiency. With our Managed IT Services, you get unlimited support time, so you don't have to waste yours and access to qualified support engineers who will keep you informed. We hold first-response and ticket closure times to the highest standard via our enterprise level ticketing system.

1 %
1 Hour Resolution rate
1 %
Client Retention
1 %
Projects Delivered on Time
1 %
Projects Delivered on Budget

CERTIFIED

ISO 27001

ISO 27001 provides clients with a robust information security management system, ensuring the confidentiality, integrity, and availability of their sensitive data. This internationally recognised standard delivers peace of mind and demonstrates a commitment to data protection, helping clients to comply with legal and regulatory requirements and building trust with customers and partners.

Why Choose Us

Finding Your Ideal IT Support Partner

In the dynamic world of business, one size does not fit all, especially when it comes to IT Support. Recognising the uniqueness of each business, we adopt a personalised approach, ensuring our IT services are tailored to meet your specific needs. Our mantra, “Exceptional Customer Experience,” is at the heart of everything we do, making us your ideal partner for Managed IT Services.

01
Customer First

We prioritize our customers, offering friendly and efficient IT Support. Our team is dedicated to ensuring your IT requirements are met with utmost care and professionalism.

02
Your IT Partner

As your IT Support Partner, we provide end-to-end Managed IT Services including IT Support, Cyber Security, Print, Telephony, Broadband and more.

03
Unified Billing

Our unified billing system simplifies your monthly invoicing, covering all our products and services, ensuring a hassle-free experience.

Seamless Integration

Our onboarding process is streamlined and fully documented, supported by our advanced Enterprise Ticketing System. This ensures a smooth transition and integration of our services into your business.

04
First Contact Excellence

We pride ourselves on our high first-contact fix resolution and customer retention rates. Our approach is proactive, aiming to resolve issues swiftly and efficiently.

05
Certified and Trusted

As an ISO 27001 Certified and Guaranteed Irish Company, we adhere to the highest industry standards. Our commitment to quality and security is unwavering.

06

Our Managed IT Services are designed to provide an exceptional customer experience with minimal downtime. We resolve problems quickly, offering the most secure solutions backed by proactive support and unparalleled customer service. Our industry-leading customer service, secure IT solutions, and total proactivity ensure that your business is equipped for today and prepared for tomorrow.

Some of our

IT Services

Remote IT
Support
Cyber
Security
Microsoft
365

Let's Talk

Professional IT Consultancy

We’ll work with you to understand your business goals and aspirations, so we can deliver a roadmap detailing exactly how you can get there. We’ll tailor the amount and level of consultancy to your needs. So, whether you’re an SME looking for initial consultation and project delivery, or an IT manager with an in-house team, looking for further expertise and resource or guidance at a tactical level, we can help.

From helpful advice to a fully managed design and implementation, we’re happy to provide as much or as little help as you need, with our tailored IT consulting services. Speak to one of our highly experienced consultants today, who have a wealth of both business and technical expertise.

 

How We Work

Onboarding Process

Managed IT Services in 4 simple steps

Say Hello

Simply contact us and we'll arrange to have an initial phone chat about your requirements. We may then carry out a site survey to record your existing IT setup.

Pre-Proposal Meeting

Your assigned representative will discuss with you the site survey and the unique requirements of your business.

Proposal Issued

You will be issued with a clear and transparent proposal that outlines your agreed IT requirements and associated costs. If you are happy with the proposal you will be asked to sign a contract with us.

Onboarding

An account manager and onboarding technical engineer are assigned to you. Our onboarding process is project based and managed via our enterprise level ticketing system and unique in-house developed Power App.

Some of

Our Clients

Tritech Engineering
Stephen Keane Director, Tritech Engineering

IT.ie have managed our IT support and hardware needs since 2004. During that time they have advised us on network infrastructure, security, policy implementation and hardware options. They support our business operations 24/7/365 and we value and recognise their essential partnership. We look forward to continuing our working partnership with them into the future.

Global Rail Services
Tom Staunton Director, Global Rail Services

We use IT.ie Managed Service Support and find it excellent. They in effect are our IT department and provide excellent service for both our office and field-based employees.

Fitzmedical
Noreen Fitzgerald Fitzmedical Supplies

The IT.ie team provide a great service. Their attention and knowledge was paramount in bringing our offices from one laptop to a fully functional networked office. Workflow has improved and our new systems look great! The back-up support is also fantastic, always a pleasure dealing with them!

Greenform
Olive Reddy Greenform

The Support Team at IT.ie have been unbelievably helpful each and every time we have looked for help. I highly recommend them to all potential clients. Olive Reddy Greenform Ltd

St Canices GNS
Dearbhla White Principal - St Canices GNS

"IT.ie have been providing the highest possible standard of IT Support to St. Canices G.N.S for over 13 years now. I regularly recommend their services to other schools and would encourage anyone to explore their full range of product & support packages

Pat O'Reilly General Manager - Shomera

In 2020 we made the switch to IT.ie. as our service provider. From the initial meeting with Eamon to the transition itself, the whole process was really smooth and the level of service since has been tremendous. I highly recommend them.

North Quay Associates
John Rock North Quay Associates

North Quay Associates Ltd are using IT.ie over the last number of years we find them great to work with always solving our problems pronto. We look forward to working with all of the team now and in the future.

St Davids NS
Dwain Moore Principal - St Davids BNS

The team at IT.ie did a fantastic job helping us update the IT equipment and infrastructure in our school and their support service since has been excellent. Highly recommend IT.ie for schools.

RGC Technologies
Sharon King RGC Technologies

We have been working along side IT.ie for over 10 years now as a business partner we cannot recommend them enough. Super team to work with.

St Brigid's Infant School
Nicola Byrne St Brigid's Infant School

We moved our school IT contract to IT.ie this year and we are thrilled with the support that they have offered us. They have helped us to create and proceed with a comprehensive digital plan for our school which has been a great step forward for us. Throughout the process all of the employees that we have dealt with at IT.ie have been efficient, patient and helpful. They have done everything possible to help us out. We wouldn't hesitate to recommend them to anyone looking for an IT support company.

Ask Paul
Paul Merriman Director - Ask Paul

Excellent knowledge, personable and very quick turn around with any IT problems. No issue too big or too small.

Dillons Kitchens
Tony Dillon Dillons Kitchens

Dillons Kitchens would be one of Eamon's first customers going back in time about sixteen years or so and today the service we are given has grown with the company and they have been there to provide an excellent service even in the most difficult of times everyone would have encountered in the recent past

cushla
Cushla

Great support and excellent product knowledge. Pleasure to work with and look forward to a long working relationship

Star Project Ballymun
Monika Vicanova Start Project Ballymun

Excellent IT support services with prompt response time. Highly recommend.

Neasa O'Rourke Finglas Home Help

Fabulous company, excellent customer support for tech issues on day to day basis. Project work is planned well, implemented professionally and follow up support provided afterwards. Would highly recommend.

Global-Rail-Services
Stephen O'Brien Global Rail Services

Excellent company. Focused on clients. Very responsive.

Patricia Rezmives Abbey Law

I needed a new laptop and Sean has done an amazing job in setting it up exactly with what I had on my previous one with nothing missing. The transition was very smooth. They are professional, reliable and very pleasant to deal with. Thank you. Patricia Abbey Law Solicitors

Setanta Landers Setanta Solicitors

This company has been looking after Setanta Solicitors from its inception and their customer service is exceptional. They have solved every IT problem immediately. Sourced and set up all computers and have been phenomenal as we have grown. Cannot recommend them highly enough.

Andy Pepper Apex Scientific

The support team at IT.ie are fantastic. They are fully connected to our systems and get things fixed very quickly. A very good ticket system that gives you confidence it will get sorted.

Fiona Hickey FAH Chartered Accountants

IT.ie has been integral to our success for 9 years, from expanding offices and enhancing encryption to advanced server needs. We take pride in having them as a vital and reliable part of our history.

Some of

Our Partners

We'd love to hear from you

Contact Us

If you would like to talk to us about or just have a question about any of our IT services, please don’t hesitate to contact us and we’ll get right back to you. 

Send us a Message