We offer Managed IT Services to companies who want an exceptional customer experience, with minimal downtime and problems quickly resolved. We do this by offering the most secure solutions, based on the very best – and most proactive – support and customer service in the industry.
Sometimes it is difficult to find the right IT partner for your business. Every business is unique and there is no ‘one size fits all approach to IT Support. With this in mind, we like to evaluate the needs of each and every client on a case by case basis.
We are a local, Managed IT Support company, based in Dublin but with a national reach, providing a complete service & product range to 100’s of businesses nationwide. From start-up companies and schools to large multinational organisations, our proven ability with installing, supporting, repairing and maintaining computer systems is customer-focused, efficient and always professional.
Is IT getting in the way of your team doing their jobs effectively? Is your team complaining about their IT systems being too slow? Poor performing IT = Poor performing people. The challenge of improving business efficiency or planning for the future, when your IT systems aren’t performing at their best can be difficult.
With IT.ie's Best-in-Class support, benefit from proactive maintenance and real-time monitoring, ensuring peak performance of your IT systems, directly contributing to enhanced team productivity.
Are you satisfied with the experience and service delivery of your existing IT support provider? At IT.ie, we understand the challenges businesses often face with the customer experience provided by their current support services. We address these challenges head-on, ensuring that our clients receive not just technical solutions, but a superior level of IT support and service that truly aligns with their business objectives.
At the heart of our ethos lies the mantra "Exceptional Customer Experience," a commitment deeply embedded in every service we offer to our diverse range of business clients. Recognising the critical importance of cyber security and regulatory compliance, our Managed IT Services are designed to exceed expectations, rather than just meet them. We take pride in delivering unparalleled customer service, providing proactive end-to-end solutions across your IT infrastructure and network. Our approach to cyber security ensures minimal downtime, mitigation of cyber risks, and rapid resolution of issues.
By prioritising customer needs and continuously innovating in our service delivery, we ensure that our clients enjoy an exceptional customer experience. This dedication makes us a trusted partner in their business growth, helping them overcome any dissatisfaction with previous IT support experiences.
In an era where cybercrime is escalating rapidly, safeguarding your business against these threats is paramount. IT.ie provides robust cybersecurity solutions tailored to the unique risks facing your business. The security, availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage? Can you risk falling out of data compliance?
In today's fast-paced business environment, a one-size-fits-all approach to IT simply isn't sufficient. Your business is unique, and so are your IT requirements. As your business evolves, your IT infrastructure should too. Choosing IT.ie means partnering with a team that understands the importance of scalable and customisable IT solutions. Whether you're expanding your team, exploring new markets, or implementing new business processes, our Managed IT Services are designed to flexibly scale and adapt. This ensures that your IT infrastructure supports your business objectives at every stage. Experience the reassurance that comes with knowing your IT systems can grow and change as swiftly as your business does.
Is IT taking up most of your time to manage or even fix? Does your IT Service provider respond to issues quickly and effectively? Your time is better spent on your company not your IT.
Let IT.ie streamline your IT management, freeing your time to focus on core business activities. Our expertise is your asset, offering you peace of mind and efficiency. With our Managed IT Services, you get unlimited support time, so you don't have to waste yours and access to qualified support engineers who will keep you informed. We hold first-response and ticket closure times to the highest standard via our enterprise level ticketing system.
ISO 27001:2022 is the most current global standard for information security management systems (ISMS). This certification demonstrates that IT.ie has established and follows a systematic and rigorous approach to managing and protecting company and customer data from any form of security threat.
In the dynamic world of business, one size does not fit all, especially when it comes to IT Support. Recognising the uniqueness of each business, we adopt a personalised approach, ensuring our IT services are tailored to meet your specific needs. Our mantra, “Exceptional Customer Experience,” is at the heart of everything we do, making us your ideal partner for Managed IT Services.
We prioritise our customers, offering friendly and efficient IT Support. Our team is dedicated to ensuring your IT requirements are met with utmost care and professionalism.
We prioritize our customers, offering friendly and efficient IT Support. Our team is dedicated to ensuring your IT requirements are met with utmost care and professionalism.
Our onboarding process is streamlined and fully documented, supported by our advanced Enterprise Ticketing System. This ensures a smooth transition and integration of our services into your business.
We pride ourselves on our high first-contact fix resolution at 90% and customer retention rates at 99%. Our approach is proactive, aiming to resolve issues swiftly and efficiently.
Our unified billing system simplifies your monthly invoicing, covering all our products and services, ensuring a hassle-free experience.
As an ISO 27001 Certified and Guaranteed Irish Company, we adhere to the highest industry standards. Our commitment to quality and security is unwavering.
We prioritise our customers, offering friendly and efficient IT Support. Our team is dedicated to ensuring your IT requirements are met with utmost care and professionalism.
Our onboarding process is streamlined and fully documented, supported by our advanced Enterprise Ticketing System. This ensures a smooth transition and integration of our services into your business.
Our unified billing system simplifies your monthly invoicing, covering all our products and services, ensuring a hassle-free experience.
Our onboarding process is streamlined and fully documented, supported by our advanced Enterprise Ticketing System. This ensures a smooth transition and integration of our services into your business.
We pride ourselves on our high first-contact fix resolution and customer retention rates. Our approach is proactive, aiming to resolve issues swiftly and efficiently.
As an ISO 27001 Certified and Guaranteed Irish Company, we adhere to the highest industry standards. Our commitment to quality and security is unwavering.
Our Managed IT Services are designed to provide an exceptional customer experience with minimal downtime. We resolve problems quickly, offering the most secure solutions backed by proactive support and unparalleled customer service. Our industry-leading customer service, secure IT solutions, and total proactivity ensure that your business is equipped for today and prepared for tomorrow.
We’ll work with you to understand your business goals and aspirations, so we can deliver a roadmap detailing exactly how you can get there. We’ll tailor the amount and level of consultancy to your needs. So, whether you’re an SME looking for initial consultation and project delivery, or an IT manager with an in-house team, looking for further expertise and resource or guidance at a tactical level, we can help.
From helpful advice to a fully managed design and implementation, we’re happy to provide as much or as little help as you need, with our tailored IT consulting services. Speak to one of our highly experienced consultants today, who have a wealth of both business and technical expertise.
Managed IT Services in 4 simple steps
Simply contact us and we'll arrange to have an initial phone chat about your requirements. We may then carry out a site survey to record your existing IT setup.
Your assigned representative will discuss with you the site survey and the unique requirements of your business.
You will be issued with a clear and transparent proposal that outlines your agreed IT requirements and associated costs. If you are happy with the proposal you will be asked to sign a contract with us.
An account manager and onboarding technical engineer are assigned to you. Our onboarding process is project based and managed via our enterprise level ticketing system and unique in-house developed Power App.
IT.ie have managed our IT support and hardware needs since 2004. During that time they have advised us on network infrastructure, security, policy implementation and hardware options. They support our business operations 24/7/365 and we value and recognise their essential partnership. We look forward to continuing our working partnership with them into the future.
We moved our school IT contract to IT.ie this year and we are thrilled with the support that they have offered us. They have helped us to create and proceed with a comprehensive digital plan for our school which has been a great step forward for us. Throughout the process all of the employees that we have dealt with at IT.ie have been efficient, patient and helpful. They have done everything possible to help us out. We wouldn't hesitate to recommend them to anyone looking for an IT support company.
Dillons Kitchens would be one of Eamon's first customers going back in time about sixteen years or so and today the service we are given has grown with the company and they have been there to provide an excellent service even in the most difficult of times everyone would have encountered in the recent past
If you would like to talk to us or just have a question about any of our services, please don’t hesitate to contact us and we’ll get right back to you.
