IT Service Desk Support

Vacancy Details

Job description

IT.ie are seeking an IT Graduate to join its growing Helpdesk and Project Team.

You will be working in a progressive, highly effective, personal and responsive IT company ensuring that the day-to-day running of the IT Helpdesk department is held to the highest standard.

Remote IT Support & Project work.
Daily support of client systems (VoIP, 365 Cloud, Endpoint & Cyber Security, etc).
Day to day ticket resolutions.
Level 1 Helpdesk Support with ability to progress quite quickly.
Office 365, Endpoint Security, Firewall (SonicWALL) Support.
New Client/Markets onboarding.
Ticket queue management ensuring tickets are assigned and tracked to closure in an efficient and effective manner.

PREFERRED EXPERIENCE:

What we offer

Being a part of our esteemed organisation not only offers you a promising career trajectory but also a plethora of benefits. Enjoy generous holiday entitlements after just two years of dedicated service. Secure your future with our pension contributions after your probationary period.