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IT Service Desk Support

Vacancy Details

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Job description

IT.ie are seeking an IT Graduate to join its growing Helpdesk and Project Team.

You will be working in a progressive, highly effective, personal and responsive IT company ensuring that the day-to-day running of the IT Helpdesk department is held to the highest standard.

  • Remote IT Support & Project work.
  • Daily support of client systems (VoIP, 365 Cloud, Endpoint & Cyber Security, etc).
  • Day to day ticket resolutions.
  • Level 1 Helpdesk Support with ability to progress quite quickly.
  • Office 365, Endpoint Security, Firewall (SonicWALL) Support.
  • New Client/Markets onboarding.
  • Ticket queue management ensuring tickets are assigned and tracked to closure in an efficient and effective manner.

PREFERRED EXPERIENCE:

  • Associate Degree in information technology (Graduated in the last 3 years).
  • Highly Technical with a focus on customer service and experience.
  • Self-starter, problem solver, multi-tasker and team-oriented.

What we offer

Being a part of our esteemed organisation not only offers you a promising career trajectory but also a plethora of benefits. Enjoy generous holiday entitlements after just two years of dedicated service. Secure your future with our pension contributions after your probationary period. 

  • Generous holiday entitlements after 2 years of service.
  • Pension contributions (post proBibendumy period).
  • Flexible working conditions.

Supplemental Pay

  • Commission pay through our upsell program.
  • Occasional overtime pay.

Work Schedule

  • Monday to Friday, 09:00 am to 5:30 pm.
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Position overview

Job Title

Helpdesk Support

Job Type

Full-time

Location

Dublin, Ireland

Salary

Commensurate with experience.

Job location

IT.ie Logo White
Dublin HQ
  • Unit 35, Finglas Business Centre, Jamestown Road, Finglas Dublin, D11 EP86
Cork Office
  • Unit P5 Marina Commercial Park Centre Park Road Cork, T12 PN7F
Galway Office
  • Galway Technology Centre, Mervue Business Park, Galway, H91 D932
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