At IT.ie, we recognise the complexities and demands of navigating today’s dynamic business landscape. Established in 2004 by Eamon Gallagher, our mission has been to equip businesses with innovative IT & technology solutions that not only meet but exceed their expectations. Our evolution from a break/fix IT service provider to a comprehensive source of Managed IT Services, Cloud Solutions, Cyber Security, and proactive IT support reflects our commitment to staying ahead in an ever-changing digital world.
Our goal at IT.ie is to deliver an unparalleled customer experience across all our departments. We understand that in the realm of IT, efficiency is key. That’s why we’ve set a high-performance standard: resolving 90% of client tickets within one hour. This ambitious KPI is not just a target; it’s a reflection of our dedication to ensuring minimal downtime for our clients, enabling them to focus on their core business activities without disruption.
At the heart of our customer service excellence is our Rapid Response Team. Comprising top-tier IT professionals, this team is the frontline of our service delivery, ensuring swift and effective resolution of client issues.
We believe that clear and transparent communication is crucial. Our team is trained to communicate complex IT solutions in a jargon-free, understandable manner, ensuring that our clients are always in the loop and fully aware of the actions being taken.
Our service delivery model is tailored to meet the specific needs of each client. We blend advanced technology with human expertise to provide solutions that are both effective and efficient.
We are committed to continuous improvement and adaptation. By regularly reviewing our processes and client feedback, we ensure that our services not only meet but consistently exceed client expectations.
Commitment to Excellence and Sustainability
Proudly ISO 27001 accredited and a Microsoft Gold partner, we are also a member of the Guaranteed Irish community and a signatory of the Techies Go Green movement of sustainable technology companies. Our team’s continuous training and certifications in various IT fields ensure we stay at the forefront of technology, providing cutting-edge solutions in a rapidly evolving digital landscape.
Looking to the future, sustainability is a key focus for us. Our commitment to environmental responsibility is demonstrated through initiatives like installing solar panels at our headquarters and transitioning our fleet to electric vehicles. These efforts not only reflect our dedication to a sustainable future but also align with our goal of providing secure, proactive, and innovative IT solutions.
“There’s no shortage of remarkable ideas, what’s missing is the will to execute them.” – Seth Godin
Our mantra of "Exceptional customer experience" is deeply embedded in our approach to client relations. We measure our success by the success of our clients. Earning and maintaining the unequivocal trust of each client is not just our priority; it's our passion. By placing our customers at the forefront of everything we do, we ensure that every interaction and solution provided is aligned with their needs and exceeds their expectations.
Our team at IT.ie is built on the principles of friendship, unity, and strong collaboration. We believe that a supportive and cohesive team is essential to deliver meaningful and exceptional support to our clients. This collaborative spirit is reflected in our interactions with each other and with every client we serve.
We understand that the success of our customers hinges on the effective use of technology. Therefore, we are dedicated to ensuring that every technological solution we implement is not just state-of-the-art but also perfectly tailored to enhance our clients' operations. Our innovative approach is key to providing an exceptional customer experience, helping our clients stay ahead in a rapidly evolving digital world.
At IT.ie, we are committed to excellence in every aspect of our service. Our team is continuously trained and certified, ensuring that we not only meet but exceed the high standards we set for ourselves and the solutions we recommend to our clients. This commitment to excellence is a cornerstone of our promise to deliver an exceptional customer experience.
When you partner with IT.ie, you’re not just choosing an IT service provider; you’re choosing a partner committed to your business’s success. Our team is dedicated to providing a stellar customer experience, marked by rapid issue resolution, minimal downtime, and clear communication. Let us take the helm of your IT challenges, so you can steer your business towards growth and success.
IT.ie have managed our IT support and hardware needs since 2004. During that time they have advised us on network infrastructure, security, policy implementation and hardware options. They support our business operations 24/7/365 and we value and recognise their essential partnership. We look forward to continuing our working partnership with them into the future.
We moved our school IT contract to IT.ie this year and we are thrilled with the support that they have offered us. They have helped us to create and proceed with a comprehensive digital plan for our school which has been a great step forward for us. Throughout the process all of the employees that we have dealt with at IT.ie have been efficient, patient and helpful. They have done everything possible to help us out. We wouldn't hesitate to recommend them to anyone looking for an IT support company.
Dillons Kitchens would be one of Eamon's first customers going back in time about sixteen years or so and today the service we are given has grown with the company and they have been there to provide an excellent service even in the most difficult of times everyone would have encountered in the recent past
If you would like to talk to us or just have a question about any of our services, please don’t hesitate to contact us and we’ll get right back to you.
