How many of us are guilty of sticking with the same service providers simply because it’s “better the devil you know”? There can be a lot to consider when you are thinking of switching from one IT Support provider to another and it can seem like a daunting process. However, it does not have to be. Switching IT Support providers is largely no different than switching any other utility. How we work and do business has changed a lot. Many businesses have now adopted new ways of working with fully remote or hybrid working environments, and we now rely so much more on cloud solutions and online tools to work, communicate, and collaborate. Many providers simply have not adapted quickly enough to the changing world. Long before the impact of Covid, we were helping clients transition to the cloud and embrace modern technologies, to improve business processes and drive growth. We have the tools, the skills, and the team to help your business grow and provide solutions that help you protect your systems from the ever-evolving cyber threat landscape. 

Reasons why Businesses Switch IT Support Providers.

1. You don’t want to sign a long-term agreement.

Our Managed IT Support & Services contracts are month-to-month meaning that you are only required to give us 30 days’ notice, should you wish to cease with our services. Simply put, if you are not happy with our services, you shouldn’t be compelled to remain with us.  

2. You’re fed up with poor customer service.

Our model of business is based on the relationships we have with our clients. Our success is fully predicated on understanding that for us to succeed in business we also need our clients to succeed. Our priority is to earn the unambiguous trust of each of our clients.

3. You’re waiting too long for an engineer to visit your business premises.

If you require assistance on site, we deploy our engineers in minutes, not days. We work for you and are ready to respond, when and where you need us.

4. Your IT company let us down when you needed them most.

Downtime is one of the most serious IT issues a client can experience. If your systems are down, you take priority over everything else we are doing. At this point, getting your systems back up and running is our only goal.

5. Your IT company lacks knowledge.

You need to be confident that your IT Support provider has the requisite skills and training to effectively manage your IT systems. We take training seriously. Both the in-house & field team regularly attend partner-driven training & offsite courses to ensure they are fully up to date and certified to provide you with the best possible customer experience. 

Just How Easy Is It to Switch IT Providers?

There was a time when the logistics of changing IT Support providers would fill most business owners with dread. Downtime during the transition was a real worry that resulted in many businesses sticking with inefficient IT Support providers. Switching IT Support providers is no different than switching any other utility and should be no more difficult. Your current provider certainly won’t want to lose you as a client but should be professional enough to allow for the seamless transition to another provider. Most communications from here on in should now be conducted between your old and new provider with little interaction required from you. We have developed a seamless onboarding process, utilising tools, strong documentation, and cloud architecture for a hassle-free migration.

Steps To Help You Prepare for Your Switch.

• Check your contract. Before you switch you will need to check the contract with your current provider. It is likely that you will be required to give a notice period before you can end the contract.
• Be clear about your reasons for switching. You place a lot of trust in your IT Support provider, so you need to ask where the current provider let you down. Is it one or several of the reasons listed above?
• Create a comprehensive list of your IT assets. As your new provider, we can help you with this and will likely send a representative to your business premises to record your IT assets, however, it will speed up the process if you have a list ready from the start.
• Know your login details. Your current provider will have this, and it is suggested that you ask for a complete up-to-date list of all usernames and passwords before you give your current provider a termination notice. Disgruntled providers have been known to delay the handover of this vital document once notification of termination has been received.

Switching IT providers is a major decision but shouldn’t be a difficult one. If you don’t have an IT Support provider, then you’re playing Russian Roulette and it’s only a matter of time before you have a serious issue that could impact the very survival of your business. On the other hand, if you have IT Support in place but for whatever reason aren’t fully satisfied, then the decision to switch is a very easy one. If you are considering IT Support for the first time or looking to switch providers, reach out and we’ll be happy to discuss it further. Our onboarding is a simple 4 step process.

• Say Hello – Drop us a mail to hello@it.ie with as little or as much information as you want to get the ball rolling.
• Pre-proposal meeting – You will be assigned an experienced IT.ie representatives who can discuss the unique requirements of your business. Meetings can be done in person or online. We may also send one of our technical team to do a site survey at your location, however, this isn’t always required.
• Proposal – You will be issued with a clear and transparent proposal from your dedicated IT.ie representative that outlines your agreed IT requirements and associated costs. Your representative will be happy to discuss any amendments with you and you are under no obligation to accept any part of the proposal. Once you are satisfied with the proposal and agree to a partnership with IT.ie you will be issued with a contract for review and signing.
• Onboarding – An account manager and technical team will now be assigned to you to ensure the onboarding is as seamless as possible. Our onboarding process is project-based and managed via our enterprise-level ticketing system and unique in-house developed PowerApp.

What are you waiting for? Give us a call on (01) 8424114 or email hello@it.ie and one of the team will get right back to you.