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Managed IT Services

IT SUPPORT WATERFORD

Welcome to IT.ie. The home of Managed IT Services in Waterford and nationwide. 

IT Support Waterford

As a leading provider of IT Support in Waterford, we ensure that we stand out from the rest by delivering to you a highly strategic approach to IT services backed up by our team of IT industry experts. As a certified Microsoft Gold Partner, we specialise in Microsoft 365, Microsoft Azure and SharePoint along with the latest business applications within the Microsoft growing ecosystem.

We also specialise in Managed IT Security Services and offer advice on the most appropriate solution to protect your IT infrastructure and valuable data. Our latest offering of Cyber Security Awareness Training has proved hugely popular with clients and helps to ensure that your employees are your strongest defence against a cyberattack and not your weakest link.  Our clients vary in size from well-known national brands to a wide variety of small to medium-sized businesses. If you are considering outsourcing any element of your IT and want to engage with a company that has the experience, proven reliability, trust and delivers on its promises, why not get in touch with us.

Talk to the experts

We Understand Your
Frustrations & Challenges

Is IT taking up most of your time to manage or even fix? Does your IT Service provider respond to issues quickly and effectively? Your time is better spent on your company not your IT.

Let IT.ie free up the time spent on IT and use our expertise to your advantage. With our Managed IT Services, you get unlimited support time, so you don't have to waste yours with access to qualified support engineers who will keep you informed. We hold first-response and ticket closure times to the highest standard via our enterprise level ticketing system.

Is IT getting in the way of your team doing their jobs effectively? Is your team complaining about their IT systems being too slow? Poor performing IT = Poor performing people. The challenge of improving business efficiency or planning for the future, when your IT systems aren’t performing at their best can be difficult.

With Best-in-Class support from IT.ie our proactive maintenance and monitoring ensure your systems are working at their best. 

Cybercrime is growing at an exponential rate and poses one of the biggest risks to your business. The security, availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage? Can you risk falling out of data compliance?

Businesses change, needs change and technology changes. Change is inevitable and necessary for your business to grow. This often means that you need something different from your Managed IT Services company. You need an IT partner that can easily adapt, provide the essential knowledge you need and help make the change happen smoothly and effectively to ensure your business thrives in a changing world.

Since our founding in 2004 we have continually adapted to change; we push ourselves to consistently offer the latest proven technologies and understand the impact business change has on IT needs.

CERTIFIED

ISO 27001

ISO 27001 provides clients with a robust information security management system, ensuring the confidentiality, integrity, and availability of their sensitive data. This internationally recognised standard delivers peace of mind and demonstrates a commitment to data protection, helping clients to comply with legal and regulatory requirements and building trust with customers and partners.

Learn more about IT.ie

Why Choose Us

IT Simply Makes Sense

Finding the right IT Support partner for your business can be a challenge. Every business is unique, and a cookie-cutter approach to IT services simply won’t cut it. That’s why we take a personalised approach to evaluating the needs of each of our clients. 

01
Customer First

Customer Focused with Friendly, Efficient IT Support Team.

02
Your IT Partner

An IT Support Partner for all Your IT, Print & Telephony Requirements

03
Unified Billing

Unified Monthly Invoicing on all our Products & Services

Seamless Onboarding

A Fully Documented and Seamless Onboarding Process Supported by our Enterprise Ticketing System.

04
High 1st Contact Fix

High 1st Contact Fix Resolution & Customer Retention

05
Industry Certification

We are ISO 27001 Certified & Guaranteed Irish Company

06

Some of our

IT Services

Remote IT
Support
Cyber
Security
Microsoft
365

Find the right IT partner

IT Support for SME's in Waterford

Sometimes it is difficult to find the right IT partner for your business.  Every business is unique and there is no ‘one size fits all approach to IT Support.  With this in mind, we like to evaluate the needs of each and every client on a case by case basis.

How We Work

Onboarding Process

Managed IT Services in 4 simple steps

Say Hello

Simply contact us and we'll arrange to have an initial phone chat about your requirements. We may then carry out a site survey to record your existing IT setup.

Pre-Proposal Meeting

Your assigned representative will discuss with you the site survey and the unique requirements of your business.

Proposal Issued

You will be issued with a clear and transparent proposal that outlines your agreed IT requirements and associated costs. If you are happy with the proposal you will be asked to sign a contract with us.

Onboarding

An account manager and onboarding technical engineer are assigned to you. Our onboarding process is project based and managed via our enterprise level ticketing system and unique in-house developed Power App.

Some of

Our Clients

What They Say

Tritech Engineering
Stephen Keane Director, Tritech Engineering

IT.ie have managed our IT support and hardware needs since 2004. During that time they have advised us on network infrastructure, security, policy implementation and hardware options. They support our business operations 24/7/365 and we value and recognise their essential partnership. We look forward to continuing our working partnership with them into the future.

Global Rail Services
Tom Staunton Director, Global Rail Services

We use IT.ie Managed Service Support and find it excellent. They in effect are our IT department and provide excellent service for both our office and field-based employees.

Fitzmedical
Noreen Fitzgerald Fitzmedical Supplies

The IT.ie team provide a great service. Their attention and knowledge was paramount in bringing our offices from one laptop to a fully functional networked office. Workflow has improved and our new systems look great! The back-up support is also fantastic, always a pleasure dealing with them!

Greenform
Olive Reddy Greenform

The Support Team at IT.ie have been unbelievably helpful each and every time we have looked for help. I highly recommend them to all potential clients. Olive Reddy Greenform Ltd

St Canices GNS
Dearbhla White Principal - St Canices GNS

"IT.ie have been providing the highest possible standard of IT Support to St. Canices G.N.S for over 13 years now. I regularly recommend their services to other schools and would encourage anyone to explore their full range of product & support packages

Pat O'Reilly General Manager - Shomera

In 2020 we made the switch to IT.ie. as our service provider. From the initial meeting with Eamon to the transition itself, the whole process was really smooth and the level of service since has been tremendous. I highly recommend them.

North Quay Associates
John Rock North Quay Associates

North Quay Associates Ltd are using IT.ie over the last number of years we find them great to work with always solving our problems pronto. We look forward to working with all of the team now and in the future.

St Davids NS
Dwain Moore Principal - St Davids BNS

The team at IT.ie did a fantastic job helping us update the IT equipment and infrastructure in our school and their support service since has been excellent. Highly recommend IT.ie for schools.

RGC Technologies
Sharon King RGC Technologies

We have been working along side IT.ie for over 10 years now as a business partner we cannot recommend them enough. Super team to work with.

St Brigid's Infant School
Nicola Byrne St Brigid's Infant School

We moved our school IT contract to IT.ie this year and we are thrilled with the support that they have offered us. They have helped us to create and proceed with a comprehensive digital plan for our school which has been a great step forward for us. Throughout the process all of the employees that we have dealt with at IT.ie have been efficient, patient and helpful. They have done everything possible to help us out. We wouldn't hesitate to recommend them to anyone looking for an IT support company.

Ask Paul
Paul Merriman Director - Ask Paul

Excellent knowledge, personable and very quick turn around with any IT problems. No issue too big or too small.

Dillons Kitchens
Tony Dillon Dillons Kitchens

Dillons Kitchens would be one of Eamon's first customers going back in time about sixteen years or so and today the service we are given has grown with the company and they have been there to provide an excellent service even in the most difficult of times everyone would have encountered in the recent past

cushla
Cushla

Great support and excellent product knowledge. Pleasure to work with and look forward to a long working relationship

Star Project Ballymun
Monika Vicanova Start Project Ballymun

Excellent IT support services with prompt response time. Highly recommend.

Neasa O'Rourke Finglas Home Help

Fabulous company, excellent customer support for tech issues on day to day basis. Project work is planned well, implemented professionally and follow up support provided afterwards. Would highly recommend.

Global-Rail-Services
Stephen O'Brien Global Rail Services

Excellent company. Focused on clients. Very responsive.

Patricia Rezmives Abbey Law

I needed a new laptop and Sean has done an amazing job in setting it up exactly with what I had on my previous one with nothing missing. The transition was very smooth. They are professional, reliable and very pleasant to deal with. Thank you. Patricia Abbey Law Solicitors

Setanta Landers Setanta Solicitors

This company has been looking after Setanta Solicitors from its inception and their customer service is exceptional. They have solved every IT problem immediately. Sourced and set up all computers and have been phenomenal as we have grown. Cannot recommend them highly enough.

Andy Pepper Apex Scientific

The support team at IT.ie are fantastic. They are fully connected to our systems and get things fixed very quickly. A very good ticket system that gives you confidence it will get sorted.

Fiona Hickey FAH Chartered Accountants

IT.ie has been integral to our success for 9 years, from expanding offices and enhancing encryption to advanced server needs. We take pride in having them as a vital and reliable part of our history.

Recent Posts & Articles

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Press Release: IT.ie to double headcount with 30 new jobs and €2.5M investment

DUBLIN, 27 January 2024; IT.ie, the Irish-owned Managed IT Services company, today announces plans to double its headcount in the next three years with the creation of 30 new jobs.…
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Automated Penetration Testing: The New Frontier in Cybersecurity Solutions

In the ever-evolving domain of cybersecurity, automated Penetration Testing as a Service (PTaaS) has emerged as a key solution for businesses aiming to strengthen their defences against cyber threats. This…

Some of

Our Partners

We'd love to hear from you

Contact Us

If you would like to talk to us or just have a question about any of our services, please don’t hesitate to contact us and we’ll get right back to you. 

Send us a Message