VoIP Business Solutions
Grow their business using advanced call centre performance metrics and insights – Boost productivity and efficiency – Cultivate better customer relationships. Our Hosted Phone and Call Centre Solution is a powerful, inbound call centre platform designed to help businesses of any scale:
Having a call centre is no longer just for large organisations. The IT.ie Call Centre Solution is a powerful, inbound call centre platform designed around the needs of call centres of any scale.
With IT.ie Call Centre you can:
As no infrastructure is involved, we can speedily deploy IT.ie Call Centre to your team.
Our virtual call centre is simple to use, and its intuitive interface means no extensive agent training is required.
Scale and adapt your team quickly with multiple sites and remote agents. Cloud based software means its simple to integrate home working agents to your call centre.
Get all the statistics you need from all your agents allowing you need to make strategic decisions. Filter stats by Agent, Queue, and Date Range.
Our Call Centre Solution can significantly boost productivity and efficiency of agents with real-time monitoring and time-based routing.t.
Like all IP Telecom products, our Call Centre solution enables your team to be fully integrated with head office functions even when remote working.
The IT.ie Call Centre solution allows you to prioritise your most important callers. Whitelist calls to enable rapid answers or routing to individual agents to ensure your VIPs are taken care of.
Our Call Centre software integrates with many CRM and collaboration tools. Salesforce, Zoho and other favourite CRMs integrate easily to ensure all conversations are fully logged and you can even make calls directly from the CRM
