VoIP Telecoms
IT.ie Hosted Call Centre
Having a call centre is no longer just for large organisations. The IT.ie Call Centre Solution is a powerful, inbound call centre platform designed around the needs of call centres of any scale.
With IT.ie Call Centre you can:
- Grow your business with advanced call centre performance metrics and insights
- Boost productivity and efficiency by integrating your calling solution with leading CRM solutions like Salesforce and Zoho as well as Office365 and Google.
- Enhance customer relationships with VIP routing
- Implement and manage your call centre wherever your agents may be thanks to cloud-based solutions.
- Make the right decisions – instant reporting is made easy by our detailed data on the performance of inbound calls, such as number of calls, call distribution, call length and wait times as well as historic data.
- Make the right impression for your customers – distribute calls to individual queues for Customer Service, Sales and other departments as well as managing VIP customers.
