VoIP and Telephony Solutions

Home/VoIP and Telephony Solutions
VoIP and Telephony Solutions 2017-09-12T12:50:30+00:00
Voip Solutions 4 - VoIP and Telephony Solutions

What is VoIP?

For those who have never heard about the potential of VoIP, be prepared to radically change the way you think about your current calling plan. VoIP (Voice over Internet Protocol) is very simply, a method for taking ordinary analog audio signals and turning them into digital signals that can be sent over the Internet. VoIP itself has been around for about 10 years but it's only now with the advances in high speed internet access has VoIP become a very real alternative to your traditional phone system. Simply put, your phones will look the same and behave the same as they did before VoIP but with superior quality sound and at a vastly reduced price. IT.ie have many years experience in all things IT and are fast becoming the VoIP provider of choice for businesses all over Ireland. Have a look at our FAQ below where many of your VoIP related questions will be answered. 

 

Competitive pricing on SME & Enterprise VoIP solutions

Max Users

10 Users

20 Users

50 Users

100 Users

200 Users

 

yellow image with phone - VoIP and Telephony Solutions

Monthly Charge

€45

€70

€150

€180

€300

SME

Enetrprise

Eliminate costly line rentals with a quality Hosted PBX solution accessible on an unlimited amount of devices.

Take your business to the next level with IT.ie Business Enterprise package.

1 - VoIP and Telephony Solutions
2 - VoIP and Telephony Solutions

Why choose IT.ie VoIP Solutions?

IT.ie is one of Ireland’s leading VoIP providers with a wide range of cost-effective tailored business solutions.

  • Dedicated Voice Carrier
  • First Class Customer Support
  • Zero Downtime Guaranteed
  • No Migration Costs
  • Massive Savings – Up to 70%
  • The Most Cost Effective Telecom Solution Available
  • Keep All Your Numbers
  • Unlimited Free Calls to Ireland and UK Landlines
  • Full installation Provided
redaing a book 150x150 - VoIP and Telephony Solutions

Frequently Asked

Questions

VoIP stands for Voice over Internet Protocol and simply put, is a means for you to make calls to landlines and mobile phone through your internet connection at a fraction of the price

Most users experience a superior sound quality with VoIP.

Yes. You existing numbers can be ported across and normally takes between 1 and 10 days.

That's one of the great things about VoIP. You simply connect your configured VoIP handset to your home router and call made will appear to originate from your office.

Yes you can. Press 1 for Sales. Press 2 for Accounts etc.

Along with high speed internet access you will need a VoIP enabled handset that looks and operates as a traditional desktop phone. You can also either install or additionally install a VoIP app on your smartphone or use what is known as a softphone. This is a headset attached to your computer with VoIP operated through special software installed on your PC.

If you move your VoIP system and numbers, move with you.

Adding more users is very simple.

Yes, absolutely and you can personalise any voicemail message, you want.

We would welcome the opportunity to assist, please email us on sales@it.ie , call at 01 8424114 or complete the contact us form (here) and one of our account team will be in touch with you very shortly.

A Letter of Authorisation is a document that allows IT.ie to request your numbers from your existing provider on your behalf. This document would need to be filled out accurately, signed and emailed to IT.ie at sales@it.ie.be in touch with you very shortly.

You will need to provide a recent copy of your current provider’s bill showing the numbers being ported.

The Universal Account Number (UAN)

There can be no hunting on the phone line unless every number in the hunt group is being ported.

The account number on the form must match exactly the account number on the bill provided.

If there is broadband active on the telephone line it will be cancelled when ported and delay porting while broadband is removed.

If there is a monitored alarm on the line the line will be disconnected if ported and you must make alternative arrangements for your alarm monitoring.

There can be no pending orders on the line being ported. This includes any cease orders that have not yet been processed.

There can be no arrears on the account that the number is being ported from.

Any one or combination of the above will cause the port to fail and each time a port fails and has to be resubmitted IT.ie reserve the right to charge a fee of 30 euro.

with you very shortly.

In most cases you should be able to port a lo-call number. Please contact IT.ie at support@it.ie to confirm.

There can be no hunting on the phone line unless every number in the hunt group is being ported.

The account number on the form must match exactly the account number on the bill provided.

If there is broadband active on the telephone line it will be cancelled when ported and delay porting while broadband is removed.

If there is a monitored alarm on the line the line will be disconnected if ported and you must make alternative arrangements for your alarm monitoring.

There can be no pending orders on the line being ported. This includes any cease orders that have not yet been processed.

There can be no arrears on the account that the number is being ported from.

Any one or combination of the above will cause the port to fail and each time a port fails and has to be resubmitted IT.ie reserve the right to charge a fee of 30 euro.

with you very shortly.

In most cases IT.ie will have some experience with your current telecom service provider and will be able to tell you if your number can be ported to their service. Most numbers can be ported.

This refers to the ability to move your telephone number from one operator to another.

Depending on variables such as the Codec in use, a connection should have at least 100kbps on both the upload and download per simultaneous call.

Losing power at your premises can cause your Internet connection to go down. If this happens you will not be able to make calls unless you are equipped with a backup UPS which could power the connection for a limited short duration. Using a UPS to power your network equipment including phones should allow an Internet connection to be maintained for a short duration and should suffice for short local outages, providing that your ISP is still powered up from your connection to their head end. IT.ie can divert calls to mobiles in the eventuality of any failure.

Due to their dependence on Internet connectivity and implicitly power VoIP services are not considered to be good for life line services such as alarm monitoring, lifts etc. You should contact your individual alarm company’s technical support for exact answers about their connection alternatives. It should be possible to use a mobile SIM Card.

Lift Alarms are generally required to have a dedicated copper line and should not be connected to VoIP without further investigation.

In many cases even if your PBX is not IP capable you can still use a SIP trunk to connect to IT.ie This is done by adding a gateway device that sits between your phone system and the Internet and uses a SIP Trunk over your broadband Internet connection.

An IP capable PBX is a traditional PBX (Private Branch Exchange) which has the software required to switch calls over VoIP using SIP Trunks.

A Hosted PBX is a VoIP business phone system where the “PBX Hardware” resides in our Data Centre. Rich in features, IT.ie’s hosted PBX can save significant upfront hardware charges because the PBX software/hardware sits remotely at our facility and connection is made to it from your office through our connectivity with high capacity Internet Providers.

The advantages of a hosted PBX are the lower costs of installation, hardware and ongoing maintenance. The only onsite hardware needed would be IP phones which would connect to the Internet through a Router or Firewall device. IT.ie maintains the software and servers at the Data Centre and provides technical support.

The best next step is to have IT.ie process a Data Request. This record shows most of the information needed and how it should be listed. These errors can be anything from wrong company name to an outstanding invoice.

Please note IT.ie reserve the right to charge for failed ports.

If it is discovered immediately there is a possibility that the porting can be reversed within 24hours, depending on the carrier and type of port.

In general though, you will need to request the old carrier to port the number back to them which is a completely new port request and can take up to 10 working days.

This situation should only come up if you have completed the porting request without understanding the implications of moving your numbers. IT.ie

is very experienced and can advise you on what you should and should not do.

If you are uncertain at any stage in the porting process please contact our support@it.ie.